JOB VACANCY AT THE AMERICAN UNIVERSITY OF NIGERIA.

The American University of Nigeria, Hotel Division is seeking for an Assistant Front Office Manager. This position is local position and opens to indigenous and/or legal residents of Nigeria.
Job Title: Assistant Front Office Manager
LocationAdamawa
DepartmentAUN Hotel

SUMMARY OF POSITION:

Position Overview: The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting with hotel policies and procedures.

The Assistant Front Office Manager provides leadership and support to all members of the Front Office, implements and enforces the AUN Hotel Standards of Excellence in all areas supervised.

Responsibilities

  • Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
  • Maintain a professional and high quality service oriented environment at all times.
  • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Undertake full responsibility for managing operating expenses and purchasing for the department
  • Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
  • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
  • Coordinate daily activities with hotel management team on a daily basis.
  • Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
  • Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team. 
  •  


Responsibilities:
  • Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
  • Maintain a professional and high quality service oriented environment at all times.
  • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Undertake full responsibility for managing operating expenses and purchasing for the department
  • Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
  • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
  • Coordinate daily activities with hotel management team on a daily basis.
  • Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
  • Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.

Position Requirements
  • Bachelor’s degree in any social sciences
  • 3years relevant experience
  • Experience in hotel management will be an added advantage
  • Must have stamina to remain focused and resolute in regular stressful and tiring job conditions.
  • Must be self-motivated, adaptable, mature and resilient
  • Must have good oral and written communication skills. Should be able to communicate effectively with top management, fellow managers, and subordinates and with the general public.

Needed skills: Employee relations, training and coaching.

Remuneration: Salaries and benefits are commensurate with skills, experience and as approved by the organisation. 

To apply
       Interested Candidates should submit their applications and and resumes to recruitment.hotel@aun.edu.ng. The position being applied for should be the subject of the email and all applications should be submitted before the closing date. 
Closing date: 27th Oct, 2016. 
  For more info on AUN, visit their website
Joblists source: joblistsnigeria.com

164 total views, 2 views today

Facebook Comments

Ebube Emeka

Ebube Emeka is the chief writer at kongonut.com. He loves tech, he's crazy about computers and he is also a digital marketer, web developer and webpreneur. Contact: admin@kongonut.com

Leave a Reply

Your email address will not be published. Required fields are marked *